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On Job Issues
On Job Issues
Customer Plan Change- Cancel/Reschedule
Pro cannot deliver - Accident/Medical/Emergency/Any other issue
Out Of Scope
Regenerate Invoice
Customer Not Paying
unable to start/ end job(tech issue)
Stuck on Previous Job
Customer Placed Request By Mistake
Customer asking for Extra Service/Different service
Location address not clear
Unhappy with quotation prices
Rating Related Information
How to end job on cash ?
How to Create Estimate on EPC jobs ?
Exclusive Lead Releated Issue
Getting Leads Outside Hub
Customer Not Reachable
Speed Project Live EPC
Duplicate Ticket closure
Start Job OTP
EPC POC List
Slack Escalation SOP – No Access Flow
OOS Handling SOP – Bangalore EPC Partners
How can partner upload image on ticket page
Estimate, Proof of Work (POW), and Invoice Creation
PAF reversal Mandate checks
PAF Reversal SOP
EPC BOT Bypassing Process Flow
BOT Flow vs Helpline Scope Guidelines
Wrong POD Ticket