Pro cannot deliver - Accident/Medical/Emergency/Any other issue
| Scenario | Pro cannot deliver - Accident/Medical/Emergency/Any other issue | ||
| Step 1 | We will ask about booking time Go through partner profile and search it by booking date & time | ||
| Scenario 2 High critical (Partner met with an accident, sever injury, Physical assualt,pro abduction) | High critical If a partner experiences an accident or health concern on the job, we will request ground help and follow up accordingly. - Cx Px SOP for Critical Escalations (If the criticality level is high then redirect to Critical escalations help) | ||
| Scenario 2: Low critical (Partner wants to cancel due to personal emergency, demise in family, health issues ,wedding in family, weather issues etc) | Low critical We will ask pro to cancel under pro can't deliver and follow steps mentioned below Customer Request > Help > Select ' Pro cannot deliver> Watch video <cancel job Rationale : Partner apne convenience ke hisaab se calendar mark karta hai, aur ussi basis par bookings auto-accept ho jaati hain. Hamare customers apna poora din UC ki service ke around plan karte hain. Jab cancellation hoti hai, toh unka experience bahut hi kharab ho jaata hai.Ham chahte hain ki agar partner ne job accept kiya hai, toh woh service deliver kare. Hum yeh samajhte hain ki kabhi-kabhi emergency situations aa jaati hain jinki wajah se partner service nahi de paate.Isiliye hum partner ko rich profile ke current rank ke according metric samajhaayenge— jaise:
Aap in cancellations ko personal ya emergency reasons ke liye use kar sakte hain, lekin inhe emergency cases mein hi use karna chahiye. | ||
| Tagging | Tagging: 4.2 on job - partner led cancellation> medical reasons - if the partner is unable to give the service due to a medical reason 4.2 on job - partner led cancellation> weather issue - for weather reasons and any government Restrictions , we also select this tagging 4.2 on job - partner led cancellation> Pro cannot deliver- Personal reasons - In personal reason we select this tagging | ||