| Category/Filter/City - Add/delete/change | EPC | PEST |
| Partner Wants To Add Filters | Important
Criteria for adding a filter: The partner's tenure should be at least 3 months, and the partner must be trained for that work.
We will fill out the Form keep a pending ticket for 48 hours if no response on the Sheet will inform partner as per demand it will be done and close a case. We will not raise any concern on slack. | Important
Criteria for adding a filter: The partner's tenure should be at least 3 months, and the partner must be trained for that work.
We will fill out the Form keep a pending ticket for 48 hours if no response on the Sheet will inform partner as per demand it will be done and close a case. We will not raise any concern on slack. |
Partner Wants To Delete Filters
(Medical issue) | Important
Criteria for deleting a filter: If partner wants to remove filter due to medical reasons. Ask partner to share relevant medical documents.
We will fill out the Form keep a pending ticket for 48 hours if no response on the Sheet then we will remove the filters from our end.
IMPORTANT: If we don't get revert in hours and we have genuine medical documents then post discussing with Client we can make the chnages.
| Important
Criteria for deleting a filter: If partner wants to remove filter due to medical reasons or his expertise training is not done same for both scenarios.
We will fill out the Form keep a pending ticket for 48 hours if no response on the Sheet then we will remove the filters from our end. We will not raise any concern on slack.
Note: Medical Doc of earlier than 7 days should not be considered |
| Partner Wants To Change Category | We will fill out the Form keep a ticket pending for 48 hours. Sheet
We will not raise any concern on slack.
If TAT breach we will inform partner as per demand it will be done and close case.
If the partner is adamant, we will ask the partner to visit the city office for the same. | We will fill out the Form keep a ticket pending for 48 hours Sheet We will not raise any concern on slack.
If TAT breach we will inform partner as per demand it will be done and close case.
If the partner is adamant, we will ask the partner to visit the city office for the same. |
| Partner Wants To Change City | We will fill out the Form keep a ticket pending for 48 hours Sheet We will not raise any concern on slack.
If TAT breach we will inform partner as per demand it will be done and close case.
If the partner is adamant, we will ask the partner to visit the city office for the same. | We will fill out the Form keep a ticket pending for 48 hours Sheet We will not raise any concern on slack.
If TAT breach we will inform partner as per demand it will be done and close case.
If the partner is adamant, we will ask the partner to visit the city office for the same. |
| Training not done and hence wants to delete filter | We will fill out the Form keep a ticket pending for 48 hours Sheet We will not raise any concern on slack.
If TAT breach we will inform partner as per demand it will be done and close case.
If the partner is adamant, we will ask the partner to visit the city office for the same. | We will fill out the Form keep a ticket pending for 48 hours Sheet We will not raise any concern on slack.
If TAT breach we will inform partner as per demand it will be done and close case.
If the partner is adamant, we will ask the partner to visit the city office for the same. |
| Tagging | 2.2 Profile- Profile related escalation > Category-Add/delete/change
2.2 Profile- Profile related escalation > Filter-Add/delete/change |