SME/Non SME Revisit Payment

Non-SME revisit payment and SME revisit payment:

If we are getting concern where the pro is saying, they haven't received the payment of Non-SME revisit payment then in that situation we need to fill this  sheet
 

Old Sheet: for old payment, refer this sheet

For the geyser category, if it's an SME revisit, we will check the Monet page. Below is the screenshot (SS).

If the Monet page shows 'UC Funded Support Fee Discount,' it means the payment has been processed. We will convey this information to the partner and close the case.

or we can check overall payout as well 

Open request < Action < Refund 

We need to check if the refund state showing"aprove" then only we will inform your partner your refund will be done within 5-7 working days.

Until the refund state is not showing "pending_neft" we will keep a ticket pending. 

Please find the SS

Non-SME form needs to be filled also in case CX team sent different pro and promised this payment will be done by UC

Pest SME Revisit : Post 24 hours manual payment is getting process we will check through this step  Open request < Action < Refund 

if it's showing the refund state is showing "pending_neft" we will close the case sharing a TAT of 7 days. 

If partner reach out to us same day then we will keep a ticket pending for 24 hours. post 24 hours our we will check refund status accordingly close the case. 

If 24 hours TAT is breach then we will fill out a form Keep a ticket pending for 48 hours.  Response sheet