PEST - Follow Up Revisit Payment

If we are getting concern where the pro is saying, in pest control follow-up services the payment is missing so in that situation we need to file bug and tag Tejaswin Kaur

Note: If follow up service is not created and revisit created by the customer then we need to fill this form

Please find the response sheet of the same here

TAT for Payment: Payment will be processed within 72 hrs.

Q :  If a follow up is assigned to a new partner who has not worked on the first service, who will pay for this work to the partner ?

Ans :- UC will pay the amount to the partner 

Q : How will a new partner receive payment for follow-up services?  

Ans :-  We will check the query, add the request ID, and run the query. The processed payment details will be shown. Payment TAT is 7 days same partner can check in his bank account. 

Q :- When will the partner receive if he worked on another partner follow up request ?

Ans :- Partner will receive the payment in the next payout as per payout dates. (TTS)

Q :- If the partner received another partner follow up request ?

Ans: This can happen if the pro who delivered the first service is on leave or his slot is not available. New partner will receive payment here in payout.

Q :- If the customer didn’t place a follow-up booking due to any reason, will the partner receive the remaining payment for the follow-up service?

Ans:  In this case, we will refund 40% of the lead value to the partner. We have to add an entire in this sheet to keep a ticket pending for 48 hours. 

Important : We will mention the primary request and 40% of lead value to partner will be refunded and if the follow up service is assing to new partner we will refund the lead value to old partner.

We will confirm with the partner whether the customer wants the service or not. If the customer denies taking the service and the partner confirms this over the call, we will contact the customer and request them to cancel the booking. If the customer denies cancellation. 

DNP Customer not responding to our call we will make 2 call same time. 

In both scenarios, we will ask partner update the status to "can't deliver." and we will fill out a genuine PAF form if cancellation is added in partner. PAF response sheet. 

Q:- How can we check that the partner has received the payment by the UC end ?

Ans :- Open Follow Up Request > Open assigned Partner ID > Open Payout by going in LOGS> Check Partner payout after job end date>Search Customer request ID 

If we found a customer request ID and payout showing 0 Rs then we need to check additions on the same payout.

refer SS below

Open request < Action < Refund 

We need to check if the refund state showing"pending_neft" then only we will inform your partner your refund will be done within 5-7 working days.

Until the refund state is not showing "pending_neft" we will keep a ticket pending. 

Please find the SS