General Query- MG
| Possible scenarios | General Query- MG | |||||
| What is MG plan? | MG helps partner for a minimum guarantee payout. UC here takes advance payment from the partners in order to secure their minimum earnings. so in case if UC fails to notify the partner the promised leads then partner is compensated accordingly. Given below are the FAQ's ----> | |||||
| For Any Basic query related to MG Plan Associate can guide the Partner to Refer Target Section of the App, which shows all the details like | --Availability of New Plan --Current MG Status (No. of Exclusive Leads sent and Leave Hour) --MG Refund History for previous plans --Compensation per Short fall lead --Formula for calculating the MG Payout --Eligibility criteria to be followed in detail | |||||
| How to view all jobs counted in MG plan? | Go to Logs > MG History > Current Subscription Plan or Payout History > Scroll down > Request ID — all jobs listed here will be counted under MG. | |||||
| Will a job be counted in Mg if customer at fault? | NO | |||||
| How does MG plan ends? | Ques- When will my MG end? Ans- MG cycle has two ways of ending ---> 1st Way- Promised leads to be notified partner. E.g. If a partner recharges for a month and was promised for 20 jobs, he was sent with 20 jobs within 15 days of the month, then MG Cycle ends there. 2nd way( Applicable only for GC partner)Duration of the MG cycle ends but there is a deficit in the count of leads as promised from our end. E.g. If a partner recharges for a tenure of 30 days and promised leads notified were 20 then the partner is eligible for MG refund for the remaining 10 jobs. (Partner should fullfill the leave hour criteria i.e. 50 hours in the MG cycle) For NON GC partner: We don't offer any compensation. Only min G refund is applicable for SOM partners | |||||
| How to check current, future subs and payout history | go to logs>mg history>all plans will be visible | |||||
| How to check leave hours | Go to Logs > MG History > Current Subscription Plan or Payout History > Scroll down > Leave Hours | |||||
| For som partners: Will MG be paused if break days are applied? | partner will not get any jobs in case break days have been marked for a specfic duration but he can get jobs future jobs | |||||
| Type of leads counted in MG plan? | 1. All Exclusive Leads once notified. Note: Cancelled leads (PAF) will also be counted in MG because UC notified these leads but partner was unable to deliver the lead . 2. Normal Leads if delivered. If Partner has a query related to any discrepancy related to Normal Leads getting counted as Exclusive Lead and Receiving more lead in any Day. Use Below mentioned Queries to provide a better visibility to the partner. Query 1 : This Query will give visibility about all the jobs which have been counted in the MG Plan, please enter "PROVIDER COMPLIANCE ID" available on MG Payout (partner profile > MG history> select MG Plan) Dashboard to execute the query. (Alternate Query) Query 2 : This query will give visibility about leave hours counted (day wise) in MG Plan. If a profile is temp blocked then leave hours for blocked time period will also be counted under MG. For any discrepancy raise on slack and Tag Piyush Chandra Prasad. | |||||
| Partners raises the issue that he purchased MG plan for 1 month why it ended before the end date? | It can end before 1 month if we have provided guaranteed jobs before MG expiration date | |||||
| If partner profile is temp block, then leave hours are still counted in MG. | ||||||
| If new partner joined us and asking for the MG plan details, then please check the joining date as in first month after joining UC platform, if pro purchased MG plan then that plan would be on discounted price and is applicable for 21 days only. | ||||||
| Tagging : General Query- MG < General Query- MG | ||||||