PX - EPC_Pest Support Center
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Customer Placed Request By Mistake

ScenarioCustomer placed request by mistake
Cx placed request by mistakeEPC/ Pest
Step 1We will ask about booking time
Go through partner profile and search it by booking date & time
Action to be takenCall customer to check if cx has placed request by mistake.
--> If yes, then we need to guide cx to cancel the booking under cx reasons,
 
My Bookings > Select Booking > Go to bottom > Click on cancel< Select ( Incorrect Service booked/ Service needed at other time) > Click on cancel

If the Customer Is Charged a Cancellation Fee: We will guide them to raise a request for a refund of the cancellation fee using the following steps:
 
 On-going booking>> Help>> Scroll down the screen>> select option of ""I have been charged with unfair cancellation fee>> customer will describe the issue>> Submit"       


If Cx cancels pre cancel under different reason other than cx reason then and if PAF has been marked, then we need to follow genuine PAF SOP
Tagging4.3 On Job - Customer led Cancellation < Customer placed request by mistake