SKU Missing
| Step | Scenarios | ||
| Possible scenarios where regnerating an invoice is required | SKU not mentioned in the rate card(PX bought it from outside) | Rate card mismatch Price difference between UC rate card and market price | Package details of a particular SKU |
| Action | --> Call customer to confirm the price of the SKU along with Product name & description. --> Regenerate invoice of the amount shared and inform the same to the customer. --> We will ask the SKU name to update in Sheet for reference. UC client to raise this to business team for further modifications of rate card | --> If price of the SKU is different from the rate card there can 2 scenarios, 1. Cx agreed to pay --> Call customer confirm the details of SKU and post that regenerate invoice and inform the same to the customer 2. CX disagree to pay --> Convince customer to make the payment as per the price quoted by the partner. Ask pro to share the bill. -->"If the customer still refuses, the partner should be guided to proceed with the price listed in the rate card as the final settlement. If customer and partner rate card mismatch then we will file a bug taking SS of partner app and customer app. | If partner is facing any issue with respect to package details then refer customer app--> select the service--> select the package that cx has booked--> click on view details and go through package details and explain the same to the customer/;partner |
| Reason where invoice not get change | We can't make changes in the invoice if partner requests for these following reasons :- -- Make invoice to zero amount -- Lower the invoice with the actual added amount | ||
| Ticket note format | --> Req id --> Product /sku name which is missing/rate card mismatch --> Amount if pro has purchased from outside. | ||
| Tagging : 4.1 On Job - Lead Info & Invoicing < SKU Missing | |||