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Customer asking for Extra Service/Different service

ScenarioCustomer asking for Extra Service/Different service
Possible scenariosCustomer asking for Extra ServiceCustomer asking for Different service
Step 1We will ask about booking time
Go through partner profile and search it by booking date & time		We will ask about booking time
Go through partner profile and search it by booking date & time
Step 2We will call customer to understand the scope of work/extra services required.
If partner agrees to deliver service later:-
--< We will call the customer to convince them to take the service at a later time. For now, the partner will pause the job and commit a time to return and complete the service.
--> Inform cx that pro will deliver the service and pay for the additonal service.
--> Ask pro to add the services in the invoice to avoid any confusion.
If partner disagree:-
--> Ask pro to inform the same to the customer and explain him that due to time constarint or next booking he won't be able to deliver and ask him to end the job. 

If customer disagree to pay for additonal services:-
--> Educate partner that it's his responsibilty to inform the additonal charges etc and then deliver the service. UC will not bear any cost here.

--> Call cx and understand the scope of work, if doable then partner can deliver the service. 
--> If not, then we need to educate partner to ask customer to place a new booking with selecting correct sku/category. 
--> If pro is found to be not at fault then we should fill the PAF reversal form and park ticket for 3 hours until reversed.response sheet
--> For PAF reversal refer the Sop
Tagging4.3 On Job - Customer led Cancellation < customer asking for extra/different service,