Location address not clear
| Scenario | SOP to be followed |
| Location address not clear |
1: Guide partner to call the customer and request for the correct address, 2: If the partner is not able to call customer/ customer is unresponsive then agent should try calling to customer and request for correct address 3. If Customer is unresponsive then ask partner to go to location and follow the Customer not reachable SOP |
| Partner can't start the job due to location difference OR Mismatch between UC Partner App location and customer actual location |
1. If partner and customer had conversation and partner want to serve on the new location but can't start the job a.Guide the partner to reach at new location and ask customer to visit "UC APP--> help Centre--->type allow job" b.If customer is not able to do step (1.a) then ask their TL to bypass and allow to partner to start job Imp - Until the partner reaches the CX place, we will not close the ticket. |
| Tag: - 4.3_on_job_-_customer_led_cancellation-->location or address not clear | |