Tools Left at Customer's place
| Scenario: If the partner's tools and equipment have been left at the customer's place, here's what you can do: | SOP to be followed |
| Contact the Customer: | Reach out to the customer immediately to inform them about the tools and equipment left behind. Scedule a conference call for better clarity. |
| Arrange Pickup: | Schedule a convenient time for the customer to return the items, or arrange for a team member to collect them. |
| Ticket action | Close the ticket post arranging a pickup |
| Tagging | 4.1 On Job - Lead Info & Invoicing < Tools Left at Customer's place, |