DNP Process

DNP 1

Number of calls - 3 Calls
Step 1 - Once the ticket is assigned then call Partner 3 times continuously.

If still the partner is not responding then we will send SMS in the 3rd attempt otherwise it will be Non-compliance/Fatal.

Once you have followed Step 1 then Set a follow up for 2 hour and select Waiting On Provider on the ticket.

DNP 2

We will call the partner on the mask number from the 2nd DNP and mention the same number on there ticket.
Number of calls - 3 Calls
Step 2 - Once the ticket is assigned then call Partner 3 times continuously.

If still the partner is not responding then we will send SMS in the 3rd attempt otherwise it will be Non-compliance/Fatal.


Once you have followed Step 2 then Set a follow up for 24 hours and select Waiting On Provider on the ticket.

DNP 3

We will call the partner on the mask number from the 3rd DNP and mention the same number on there ticket.
Number of calls - 3 Calls
Step 2 - Once the ticket is assigned then call Partner 3 times continuously.

If still the partner is not responding then we will send SMS in the 3rd attempt otherwise it will be Non-compliance/Fatal.

Once you have followed the same steps, close the ticket.

Note - For the pest category if all the 3 steps have been followed and px is still DNP then please reach out to me before closing the ticket. Non- Adherence will lead to documentation over Portal.