DNP Process

DNP 1

Number of calls - 3 Calls
Step 1 - Once the ticket is assigned then call Partner 3 times continuously.

If still the partner is not responding then we will send SMS in the 3rd attempt otherwise it will be Non-compliance/Fatal.

Once you have followed Step 1 then Set a follow up for 1 hour and select Waiting On Provider on the ticket.

DNP 2

We will call the partner on the mask number from the 2nd DNP and mention the same number on there ticket.
Number of calls - 3 Calls
Step 2 - Once the ticket is assigned then call Partner 3 times continuously.

If still the partner is not responding then we will send SMS in the 3rd attempt otherwise it will be Non-compliance/Fatal.

Once you have followed the same steps, close the ticket.