PX - EPC_Pest Support Center
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Refund Post Archival

State

Process

Unapproved/ Approved

If Partners profile is approved/Unapproved, Agent will follow the below process:

1. Agent will call the partner and confirm the reason why they want to close the ID.

2. Agent should check the Bank details of the partner. If bank details is not updated or its status is : False, then the agent will ask partner to update the bank details through application itself.

3. If the partner has any medical reason, we will ask them to contact the UC MITRA Team during working hours.
4. Agent will raise it to CM by filling CM dependency Form and share TAT of 72 hours.
Response sheet  If no revert on CM dependency sheet within the TAT then we will fill a Archival form 
Response sheet
For EPC category we need to fill this form Response sheet 
Initial TAT - 48 hours till the time profile is temp blocked.

Post 48 hours once partner is archived, Inform partner he will get refund in 20 days.

4. After getting revert on response sheet we will inform the partner accordingly that he will receive the refund in next 20 working days and if refund rejected then refer the comment section to update partner accordingly.


Note: While filling the Archival form, under "Reason of Archival" we should not select "Profile detected as duplicate" and "Poor Quality of Pro" option.

Note: If the profile status is unapproved, still we need to select "Approved" in the form

Pitch :    Sir, jaise ki humne aapke metrics review kiye, last cycle mein aapki rank XX thi, aur unfortunately aapke performance metrics required standards ko meet nahi kar paaye, is wajah se aapko PIP mein dala gaya.(Please mention the metrics on which perf was not up to the mark)

PIP mein daalne se pehle har partner ko improvement ka ek mauka diya jaata hai. Policy ke according, agar last 6 cycles mein kisi partner ko 3 se zyada strikes milti hain, toh unhe archive kar diya jaata hai.

Aapko churn hone se pehle bhi kuch exceptions diye gaye the, lekin unke bawajood bhi performance expected level tak nahi aayi, isliye aapka account ab block kar diya gaya hai.