Order Delivery Status

Partners can check the order status on the partner app along with the expected date of delivery.

App flow: 

Helpline agent can also check the order status from the below mentioned links:

Bluedart  link

Expressbee   link

Delhivery    link

Holisol    link

Question 1 : Partner raising concern within the ETA (Expected delivery date).

Ans: Agent will share the expected delivery date with partner and close the case. 

Question 2 : Partner raising concern after ETA (expected delivery date)

Ans Here

Note : if delivery boy denied to deliver the order at the door step or any such concern with delivery person we will raise on slack and tag Gunasekara and Patan Ashraf Khan. 

Post raising we will close the ticket if order is delivered and inform we are raising a complaint for delivery person.

If order is showing undelivered we will keep a ticket pending for 24 hours.  

Tagging: 3.3 pb - pre delivery Issues>> Delivery status