Payout Deductions
When partner is asking about the deductions in payout, first check with partner about payout date, then refer to the following sections
Ongoing Payouts: - Partner profile--> Logs-->Ongoing Payouts-->Scroll down to deductions sections
Previous payouts: - Confirm payout date and amount with partner--> Partner profile-->Logs--> Payouts--> Match the time and amount --> click on view button --> Scroll down to deductions sections
In EPC, partners get their payout on Tuesday (Last 3 Days jobs done, Saturday to Monday), Thursday (Jobs done on Tuesday & Wednesday) & Saturday (Jobs done on Thursday & Friday )
| Deduction type | Rationale | Verbiage |
| Extended Warranty recovery | When a customer opts for the extended warranty on the services provided by UC, Total Invoice value is added with the Extended warranty charge. UC recovers this amount by making adjustment in payout. This Deduction will be visible on customer app as Taxes and Fees. | UC kuch SKUs par customer ko extended waranty offer karta hai jiska duration 60 days ka rehta hai. Is warranty ke liye eligible hone ke liye hum customer se ₹100 charge karte hain, jo unko tax and fee ke naam se dikhta hai. Toh maan lijiye agar booking amount ₹300 hai, aur customer ne ₹100 extended warranty ke liye extra diya hai, toh total amount ₹400 ban jaata hai. Lekin kyunki yeh ₹100 aapke payout me include hota hai, UC usse recover ya adjust kar leta hai. Is process me aapka koi nuksaan nahi hota. ye kisi prakar ka deduction nahi hai bus adjustment hai jo hum apke payout se karte hai |
| Penalty recovery(Due to overcharge/incomplete service) | Confirm the booking from the partner. --> Refer cx helpline ticket and go through notes and understand why deduction was done. --> Inform partner that deduction was done due to reasons such as: incomplete service and overcharge on a booking --> Check from partner if deduction was communicated to him or not. if not communicated and partner is not align then We will fill out a form keep a ticket pending for 24 hours | Galat deduction : Agar aapki koi bhi penalty galat deduction hota hai, toh hum usko internally team ke saath raise karte hain aur refund process karwa dete hain. sahi deduction : Agar penalty deduction valid hota hai, toh hum partner ko proper reason ke saath deduction ka explanation dete hain, taaki transparency maintained rahe. |
| UC service charge Partner is asking info about UC service charge on cash ended jobs /Extra service charge | UC service charge is applicable to every partner in UC irrespective if the job is online paid or cash paid "1.5% of the (Invoice value -Convenience fee), UC applies these charges to handle the banking transactions fee required for payout transfer to partner | Service charge Online trasnactions:Sir, hum aapko batana chahte hain ki har online booking par bank 1.5% transaction fee ke roop mein charge karta hai. Yeh isliye hota hai kyunki jab paisa ek bank se dusre bank mein jata hai, toh bank us par processing fee leta hai Service charge on COD payment: Sir, aap humare ek valuable partner hain, aur UC ko aap jaise partners ki hamesha zarurat hai. Pehle UC sirf online payments par 2% charge karta tha, jo ab kam karke 1.5% kar diya gaya hai. Lekin sir, kuch partners aise hain jo customers ko unnecessary cash payment ke liye force karte hain. UC nahi chahta ki kisi customer ko payment mode ko lekar bad experience ho. Isliye, is issue ko control karne ke liye UC ne ab offline aur online dono jobs par 1.5% invoice amount ka charge krna shuru krdiya |
| TAX- GST Tax against each booking? How much tax do we charge? | For CPEC categories in case the partners are GST registered tax @18% would be applicable. In case of non GST registered partners GST @5% would prevail. e.g. 147.05 GST is deducted for below mentioned request. https://ops.urbanclap.com/requests/6549963de179248c42712875/logs Total_amount_inclusive of taxes = (Booking Amount - commission_credits*10) = 1094- 13*10 = 964 tax rate = 147.05/(964-147.05) = 18% | |
| TDS | 1. TDS Income Tax Law ke under (Section 194-O) deduct kiya jata hai. Sir ye govt rule ke hisab se deduction hota. Sir agar hum nahi deduct krege toh govt ki ansuar company fault par hai. 2. Har job par har partner ke liye TDS deduct hota hai: Agar PAN available hai aur Aadhaar se linked hai, toh sirf 0.1% invoice amount ka TDS katega. Agar PAN available nahi hai ya PAN-Aadhaar linked nahi hai, toh 5% invoice amount ka TDS katega. 3. Agar partner ki yearly income ₹5 lakh se kam hai, toh wo apna TDS refund ITR file karke claim kar sakta hai. 4. Agar partner ne Aadhaar-PAN link pehle nahi kiya tha aur baad me link karta hai, toh bhi wo excess TDS ka refund ITR file karke le sakta hai. TDS (Incentive / SME Revisit Payment / Referral Payment par) Kisi bhi type ke Incentive, MG Payout ya Referral Payment par bhi TDS deduct hoga (ye payout ke through diye jaate hain). Ye deduction customer payment ke alawa jo amount milta hai us par hoga. UC ₹20,000 tak ke incentive amount par TDS deduct nahi karta kisi bhi financial year me. Agar incentive ₹20,000 se exceed karta hai, tabhi TDS deduct hoga partner ke payout se. TDS rate: PAN available ho toh 10%, PAN not available ya Aadhaar-PAN linked na ho toh 20% | |
| Settlement of convinience fee | What is this deduction type? | Customer se UC convenience fee charge karta hai, jo ki safety, support aur partners ki training maintain karne ke liye use hoti hai. Ye amount invoice mein add hoti hai, aur UC is amount ko partner ke payout se adjust karke wapas le leta hai. Ye deduction customer app par "Taxes and Fees" ke naam se dikhai deta hai. |
| Partner unhappy with credit recharge deduction | For the credit recharge there are 2 types for deductions possible A. Advance Transfer to Your Credits Balance: - These deductions are only made when partner choose to recharge his credit amount by using the money from his ongoing payout. (He can use max 33% of ongoing payout for the credit recharge) Scenario 1: When partner has doubt that money deducted and credit recharge are not matching Pls refer to Advance Transfer to Your Credits Balance for the detailed clarification B. Top Up Recharge: This is automated deductions made on ongoing payout. On the payout day system checks for the available credit balance in partner's profile, if it detects that credit balance is less 50. then it deducts the amount to complete the 50-credit balance. This deduction can also be found in partner's profile by the term " Reconciliation Recharge or System transfer to credit balance Scenario 1: Why it is necessary to maintain 50 credits Partners receive job leads only when their credit balance is at least 50. To make sure no partner misses out on opportunities due to low balance, Urban Company has set up an automated credit top-up system. This ensures every partner gets a fair and equal chance to receive leads, without worrying about recharging credits manually. That way, partners can stay focused on their work Tell partner that if you want to avoid these deductions then make sure that your credit balance is greater than 50, before every payout | - |
| Tagging | Tagging: Tagging: - 1.2 1.2 Money- Payout Issue--Payout deduction clarification | |