Scheduled for Permanent
| Important | If the partner receives a call from the city office stating that the profile will be reopened after being permanently blocked, we will investigate. We will confirm the name of the POC who gave the confirmation that the profile will be unblocked. We will raise it on Slack, tagging the same POC and Sahiba Azad, and keep the ticket pending for 24 hours. Follow up after the TAT. |
| Scenario | Sop |
| Scheduled for permanent archival of profile | Step 1: Open the partner profile Navigate to Partner Profile > Click Rank Details < Check the last 6 rank history entries. Metric: A partner profile will be permanently blocked if 3 strikes are levied within a rolling 6-month period. Rationale: Sir, jaise ki humne aapke metrics review kiye, last cycle mein aapki rank XX thi, aur unfortunately aapke performance metrics required standards ko meet nahi kar paaye, is wajah se aapko PIP mein dala gaya. PIP mein daalne se pehle har partner ko improvement ka ek mauka diya jaata hai. Policy ke according, agar last 6 cycles mein kisi partner ko 3 se zyada strikes milti hain, toh unhe archive kar diya jaata hai. Aapko churn hone se pehle bhi kuch exceptions diye gaye the, lekin unke bawajood bhi performance expected level tak nahi aayi, isliye aapka account ab block kar diya gaya hai. Rational English : Sir, as we reviewed your metrics, your rank during the last cycle was XX, and unfortunately, your performance did not meet the required benchmarks, which is why you were placed on a PIP. Before being put on a PIP, individuals are usually given an opportunity to improve. As per the policy, if someone receives strikes in more than 3 out of the last 6 cycles, they are moved to archive status. Despite being granted exceptions before being churned, your performance did not improve, which has led to your account being blocked. In case the partner who is blocked permanently because he wasn't interested he can try after 1 year again. We will guide the partner to create a new profile from a different number and wait for the city team to connect as per requirement. |
| Permanent archival of profile | Step 1: Open the partner profile Navigate to Partner Profile > Provider Status and check if the profile has an archival remark. Based on the remark, take the appropriate next steps to handle the partner profile. Rationale: Sir, jaise ki humne aapke metrics review kiye, last cycle mein aapki rank XX thi, aur unfortunately aapke performance metrics required standards ko meet nahi kar paaye, is wajah se aapko PIP mein dala gaya. PIP mein daalne se pehle har partner ko improvement ka ek mauka diya jaata hai. Policy ke according, agar last 6 cycles mein kisi partner ko 3 se zyada strikes milti hain, toh unhe archive kar diya jaata hai. Aapko churn hone se pehle bhi kuch exceptions diye gaye the, lekin unke bawajood bhi performance expected level tak nahi aayi, isliye aapka account ab block kar diya gaya hai. Rational English : Sir, as we reviewed your metrics, your rank during the last cycle was XX, and unfortunately, your performance did not meet the required benchmarks, which is why you were placed on a PIP. Before being put on a PIP, individuals are usually given an opportunity to improve. As per the policy, if someone receives strikes in more than 3 out of the last 6 cycles, they are moved to archive status. Despite being granted exceptions before being churned, your performance did not improve, which has led to your account being blocked. In case the partner who is blocked permanently because he wasn't interested he can try after 1 year again. We will guide the partner to create a new profile from a different number and wait for the city team to connect as per requirement. |