Duplicate Ticket closure

Going forward we will not close any ticket as duplicate tickets until the professional's issue is resolved. 

1. If a partner has raised a ticket for XYZ concern and the ticket is pending, post that he raises more tickets for the same concern, we will keep all the tickets pending until his issue is resolved.

2. If one ticket is pending already and the pro raises one more ticket for different concerns but on the same call he also asks about the previous issue which is pending, agent has to inform the pro that we are already working on it and keep the new ticket pending too.

3. If the issue is resolved and there are more tickets pending for the same concern, the agent should inform the professional that there are more tickets pending for this concern and as the issue is resolved so he is closing those tickets as well- Refer the master ticket and close all the pending tickets once issue is resolved.

4. If a professional has raised two or more tickets at the same time and one is assigned rest are open (Not assigned to anyone) then agent has to confirm from the pro if he has raised those ticket for the same issue, and if partner says yes then he can close those ticket as duplicate and work on the assigned ticket.