Fresh Loan Enquiry/Loan Not Received/Loan Cancellation

Personal Loan Eligibility & SOP for PX Team

1. Personal Loan Eligibility Criteria

Criteria

Details

Loan Evaluation Model

A data science model evaluates eligibility based on earnings, ratings, approval dates, city-category, and more.

Earnings Criteria

Last 6 months of earnings considered. Partner eligible for loan amount to 25% of average earnings.

Loan Reapplication

Partner can apply only if the previous loan is cleared and at least 3 months old.

Notification

Eligible partners will see a notification in the Money section of the app.

2. Loan Status: Pending for Disbursal

Condition

Agent Action

Loan status is ‘Pending for Disbursal’ and within 15 days of loan creation

Inform partner of TAT of 15 days. Resolve the ticket.

Loan status is ‘Pending for Disbursal’ and post 15 days of loan creation

Pls raise these concern on slack and TAG Deepanshi Dua and Aditya Chaudhary

Pro wants to cancel the Loan

Step 1: If the partner reaches out to us within 15 days, we need to inform them that we cannot cancel the loan, and we will proceed to close the ticket.

Step 2: If the partner has not received the loan and the 15-day period has passed, we will need to fill out the cancellation form and check the response on the response sheet.

Query to check loan status

Loan Status Query – Jarvis

loan initiated-not received

Step 1: Ask the partner to share their bank details in PDF format.

Step 2: After receiving the bank details, please raise this on Slack and tag Harsh Garg and Deepanshi Dua.

3. Loan Stuck at Submitted or Any Other State (Except Pending for Disbursal)

Condition

Agent Action

Document issues (PAN, Aadhaar, images not verified)

Identify issue on Loan page, inform partner, resolve the ticket.

No errors found but loan stuck post 15 days of creation

Fill the Response Sheet, inform partner that loan will be cancelled so they can reapply. Keep ticket pending for 24 hours.

4. Loan Cancellation:

--> Loan can only be cancelled if the status is at (Docs Verified) stage in case of i2i loan and (soft approved) in case if Uc loan, Only in such cases agent has to fill the form otherwise, we need to inform the partner on the first call that the loan can’t be cancelled on soft denial.
Response sheet
--> We will keep the ticket parked until we receive a response from finance.
Entries from the sheet are picked every Tuesday and Friday at 5 p.m. by the finance team.
Loan details can be fetched from this query
https://jarvis.urbanclap.com/queries/84209/source

IMP: IN CASE OF PERSONAL LOAN- NEED TO RAISE ON SLACK AND TAG DEEPANSHI DUA AND UC POC IN CC

Tagging

Tagging: 1.4 money loan related > Fresh Loan inquiry

Note: Please dont close ticket without resolution confirmation from partner