Slack Escalation SOP – No Access Flow

If we need to raise an issue on Slack and do not have access, then we will fill out a form and keep the ticket pending for 48 hours.

In the response sheet,

• The L2 team will raise the issue on Slack.

• If we receive a revert, the person who got the revert will add the solution in the sheet.

• The ticket will be assigned to the agent, so they know the response received and what needs to be communicated to the partner.