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BOT Flow vs Helpline Scope Guidelines

ISSUE_TEXTJob Cancellation Due To Personal ReasonsCustomer Asked To Cancel Job IssueCustomer Not Reachable IssueGetting Less LeadsPartner is facing issues while starting jobJob Cancellation ComplainOthers
accident/vehicle issueHelpHelpHelpHelpHelpHelpHelp
app function/ feature issueHelpHelpHelpHelpHelpHelpHelp
category-add/delete/changeHelpHelpHelpHelpHelpHelpHelp
change number/email id/name/profile picHelpHelpHelpHelpHelpHelpHelp
city change requestHelpHelpHelpHelpHelpHelpHelp
commercial locationHelpHelpHelpHelpHelpHelpHelp
customer asking for extra/different serviceHelpHelpHelpHelpHelpHelpHelp
customer behaviour feedbackHelpHelpHelpHelpHelpHelpHelp
customer behaviour issueHelpHelpHelpHelpHelpHelpHelp
customer not payingHelpHelpHelpHelpHelpHelpHelp
customer not reachableNoNoHelpNoNoNoNo
customer placed request by mistakeHelpHelpHelpHelpHelpHelpHelp
customer plan change- cancel/reschduleNoHelpNoNoNoNoNo
damaged productHelpHelpHelpHelpHelpHelpHelp
delayed payoutHelpHelpHelpHelpHelpHelpHelp
delivery status<7daysHelpHelpHelpHelpHelpHelpHelp
delivery status>7daysHelpHelpHelpHelpHelpHelpHelp
detailed invoice requiredHelpHelpHelpHelpHelpHelpHelp
distant leadHelpHelpHelpHelpHelpHelpHelp
easy order not requiredHelpHelpHelpHelpHelpHelpHelp
exclusive lead related issueHelpHelpHelpHelpHelpHelpHelp
filter-add/delete/changeHelpHelpHelpHelpHelpHelpHelp
fresh loan/kit loan inquiryHelpHelpHelpHelpHelpHelpHelp
general insurance infoHelpHelpHelpHelpHelpHelpHelp
general query- mgHelpHelpHelpHelpHelpHelpHelp
getting leads outside the hubHelpHelpHelpHelpHelpHelpHelp
getting less leadsNoNoNoHelpNoNoNo
gps issueHelpHelpHelpHelpHelpHelpHelp
gst invoiceHelpHelpHelpHelpHelpHelpHelp
hub-add/delete/changeHelpHelpHelpHelpHelpHelpHelp
incorrect lead value chargedHelpHelpHelpHelpHelpHelpHelp
incorrect productHelpHelpHelpHelpHelpHelpHelp
insurance related supportHelpHelpHelpHelpHelpHelpHelp
lead not visible on appHelpHelpHelpHelpHelpHelpHelp
lead notification issueHelpHelpHelpHelpHelpHelpHelp
leave requestHelpHelpHelpHelpHelpHelpHelp
loan initiated-not receivedHelpHelpHelpHelpHelpHelpHelp
loan pending for disbursalHelpHelpHelpHelpHelpHelpHelp
location or address not clearHelpHelpHelpHelpHelpHelpHelp
medical reasonsHelpHelpHelpHelpHelpHelpHelp
medical reimbursement - accident relatedHelpHelpHelpHelpHelpHelpHelp
mg - pause/resumeHelpHelpHelpHelpHelpHelpHelp
mg calculation issueHelpHelpHelpHelpHelpHelpHelp
mg payout not receivedHelpHelpHelpHelpHelpHelpHelp
minimum earning calculation issueHelpHelpHelpHelpHelpHelpHelp
minimum earning payout not receivedHelpHelpHelpHelpHelpHelpHelp
missing productHelpHelpHelpHelpHelpHelpHelp
modify order details/ addressHelpHelpHelpHelpHelpHelpHelp
multiple bookings by customerHelpHelpHelpHelpHelpHelpHelp
need to cancel an orderHelpHelpHelpHelpHelpHelpHelp
night creation ticketHelpHelpHelpHelpHelpHelpHelp
noc certificateHelpHelpHelpHelpHelpHelpHelp
non sme revisit - payout issueHelpHelpHelpHelpHelpHelpHelp
not answeringHelpHelpHelpHelpHelpHelpHelp
not connectingHelpHelpHelpHelpHelpHelpHelp
not getting any leadHelpHelpHelpHelpHelpHelpHelp
out of scope workHelpHelpHelpHelpHelpHelpHelp
paf reversalNoNoNoNoNoHelpNo
partner protestsHelpHelpHelpHelpHelpHelpHelp
payment confirmation/clarificationHelpHelpHelpHelpHelpHelpHelp
payout deduction clarificationHelpHelpHelpHelpHelpHelpHelp
physical altercationHelpHelpHelpHelpHelpHelpHelp
pre-paid marked cancel or rtoHelpHelpHelpHelpHelpHelpHelp
preferred professional requiredHelpHelpHelpHelpHelpHelpHelp
pro cannot deliver- personal reasonsHelpNoNoNoNoNoNo
pro/equipment detainedHelpHelpHelpHelpHelpHelpHelp
product related feedbackHelpHelpHelpHelpHelpHelpHelp
product score detailsHelpHelpHelpHelpHelpHelpHelp
product stockout feedbackHelpHelpHelpHelpHelpHelpHelp
rate card mismatchHelpHelpHelpHelpHelpHelpHelp
rating related informationHelpHelpHelpHelpHelpHelpHelp
re-booking customers not able to bookHelpHelpHelpHelpHelpHelpHelp
recharge - failedHelpHelpHelpHelpHelpHelpHelp
refund post archivalHelpHelpHelpHelpHelpHelpHelp
regenerate invoiceHelpHelpHelpHelpHelpHelpHelp
reimbursement/incentiveHelpHelpHelpHelpHelpHelpHelp
revisit work related infoHelpHelpHelpHelpHelpHelpHelp
road accident/insuranceHelpHelpHelpHelpHelpHelpHelp
routed to bot flowHelpHelpHelpHelpHelpHelpHelp
salary slipHelpHelpHelpHelpHelpHelpHelp
selfie issueHelpHelpHelpHelpHelpHelpHelp
skill india certificate/other certificatesHelpHelpHelpHelpHelpHelpHelp
sku missingHelpHelpHelpHelpHelpHelpHelp
sme revisit - payout issueHelpHelpHelpHelpHelpHelpHelp
start job otpNoNoNoNoHelpNoNo
stuck on previous jobHelpHelpHelpHelpHelpHelpHelp
switched offHelpHelpHelpHelpHelpHelpHelp
tds certificateHelpHelpHelpHelpHelpHelpHelp
tools left at customer's placeHelpHelpHelpHelpHelpHelpHelp
training related detailsHelpHelpHelpHelpHelpHelpHelp
uc number blacklistedHelpHelpHelpHelpHelpHelpHelp
unable to create invoiceHelpHelpHelpHelpHelpHelpHelp
unable to end job in cashHelpHelpHelpHelpHelpHelpHelp
unable to mark calendarHelpHelpHelpHelpHelpHelpHelp
unable to pause jobHelpHelpHelpHelpHelpHelpHelp
unable to place orderHelpHelpHelpHelpHelpHelpHelp
unable to raise estimateHelpHelpHelpHelpHelpHelpHelp
unable to start/ end job(tech issue)NoNoNoNoHelpNoNo
unable to upload powHelpHelpHelpHelpHelpHelpHelp
unarchive request- other blocksHelpHelpHelpHelpHelpHelpHelp
unarchive request- paf blockHelpHelpHelpHelpHelpHelpHelp
undelivered showing as deliveredHelpHelpHelpHelpHelpHelpHelp
unhappy with quotation pricesNoHelpNoNoNoNoNo
update pan/gst/bank detailsHelpHelpHelpHelpHelpHelpHelp
verbal altercationHelpHelpHelpHelpHelpHelpHelp
weather issueHelpHelpHelpHelpHelpHelpHelp