BOT Flow vs Helpline Scope Guidelines

ISSUE_TEXT	Job Cancellation Due To Personal Reasons	Customer Asked To Cancel Job Issue	Customer Not Reachable Issue	Getting Less Leads	Partner is facing issues while starting job	Job Cancellation Complain	Others
accident/vehicle issue	Help	Help	Help	Help	Help	Help	Help
app function/ feature issue	Help	Help	Help	Help	Help	Help	Help
category-add/delete/change	Help	Help	Help	Help	Help	Help	Help
change number/email id/name/profile pic	Help	Help	Help	Help	Help	Help	Help
city change request	Help	Help	Help	Help	Help	Help	Help
commercial location	Help	Help	Help	Help	Help	Help	Help
customer asking for extra/different service	Help	Help	Help	Help	Help	Help	Help
customer behaviour feedback	Help	Help	Help	Help	Help	Help	Help
customer behaviour issue	Help	Help	Help	Help	Help	Help	Help
customer not paying	Help	Help	Help	Help	Help	Help	Help
customer not reachable	No	No	Help	No	No	No	No
customer placed request by mistake	Help	Help	Help	Help	Help	Help	Help
customer plan change- cancel/reschdule	No	Help	No	No	No	No	No
damaged product	Help	Help	Help	Help	Help	Help	Help
delayed payout	Help	Help	Help	Help	Help	Help	Help
delivery status<7days	Help	Help	Help	Help	Help	Help	Help
delivery status>7days	Help	Help	Help	Help	Help	Help	Help
detailed invoice required	Help	Help	Help	Help	Help	Help	Help
distant lead	Help	Help	Help	Help	Help	Help	Help
easy order not required	Help	Help	Help	Help	Help	Help	Help
exclusive lead related issue	Help	Help	Help	Help	Help	Help	Help
filter-add/delete/change	Help	Help	Help	Help	Help	Help	Help
fresh loan/kit loan inquiry	Help	Help	Help	Help	Help	Help	Help
general insurance info	Help	Help	Help	Help	Help	Help	Help
general query- mg	Help	Help	Help	Help	Help	Help	Help
getting leads outside the hub	Help	Help	Help	Help	Help	Help	Help
getting less leads	No	No	No	Help	No	No	No
gps issue	Help	Help	Help	Help	Help	Help	Help
gst invoice	Help	Help	Help	Help	Help	Help	Help
hub-add/delete/change	Help	Help	Help	Help	Help	Help	Help
incorrect lead value charged	Help	Help	Help	Help	Help	Help	Help
incorrect product	Help	Help	Help	Help	Help	Help	Help
insurance related support	Help	Help	Help	Help	Help	Help	Help
lead not visible on app	Help	Help	Help	Help	Help	Help	Help
lead notification issue	Help	Help	Help	Help	Help	Help	Help
leave request	Help	Help	Help	Help	Help	Help	Help
loan initiated-not received	Help	Help	Help	Help	Help	Help	Help
loan pending for disbursal	Help	Help	Help	Help	Help	Help	Help
location or address not clear	Help	Help	Help	Help	Help	Help	Help
medical reasons	Help	Help	Help	Help	Help	Help	Help
medical reimbursement - accident related	Help	Help	Help	Help	Help	Help	Help
mg - pause/resume	Help	Help	Help	Help	Help	Help	Help
mg calculation issue	Help	Help	Help	Help	Help	Help	Help
mg payout not received	Help	Help	Help	Help	Help	Help	Help
minimum earning calculation issue	Help	Help	Help	Help	Help	Help	Help
minimum earning payout not received	Help	Help	Help	Help	Help	Help	Help
missing product	Help	Help	Help	Help	Help	Help	Help
modify order details/ address	Help	Help	Help	Help	Help	Help	Help
multiple bookings by customer	Help	Help	Help	Help	Help	Help	Help
need to cancel an order	Help	Help	Help	Help	Help	Help	Help
night creation ticket	Help	Help	Help	Help	Help	Help	Help
noc certificate	Help	Help	Help	Help	Help	Help	Help
non sme revisit - payout issue	Help	Help	Help	Help	Help	Help	Help
not answering	Help	Help	Help	Help	Help	Help	Help
not connecting	Help	Help	Help	Help	Help	Help	Help
not getting any lead	Help	Help	Help	Help	Help	Help	Help
out of scope work	Help	Help	Help	Help	Help	Help	Help
paf reversal	No	No	No	No	No	Help	No
partner protests	Help	Help	Help	Help	Help	Help	Help
payment confirmation/clarification	Help	Help	Help	Help	Help	Help	Help
payout deduction clarification	Help	Help	Help	Help	Help	Help	Help
physical altercation	Help	Help	Help	Help	Help	Help	Help
pre-paid marked cancel or rto	Help	Help	Help	Help	Help	Help	Help
preferred professional required	Help	Help	Help	Help	Help	Help	Help
pro cannot deliver- personal reasons	Help	No	No	No	No	No	No
pro/equipment detained	Help	Help	Help	Help	Help	Help	Help
product related feedback	Help	Help	Help	Help	Help	Help	Help
product score details	Help	Help	Help	Help	Help	Help	Help
product stockout feedback	Help	Help	Help	Help	Help	Help	Help
rate card mismatch	Help	Help	Help	Help	Help	Help	Help
rating related information	Help	Help	Help	Help	Help	Help	Help
re-booking customers not able to book	Help	Help	Help	Help	Help	Help	Help
recharge - failed	Help	Help	Help	Help	Help	Help	Help
refund post archival	Help	Help	Help	Help	Help	Help	Help
regenerate invoice	Help	Help	Help	Help	Help	Help	Help
reimbursement/incentive	Help	Help	Help	Help	Help	Help	Help
revisit work related info	Help	Help	Help	Help	Help	Help	Help
road accident/insurance	Help	Help	Help	Help	Help	Help	Help
routed to bot flow	Help	Help	Help	Help	Help	Help	Help
salary slip	Help	Help	Help	Help	Help	Help	Help
selfie issue	Help	Help	Help	Help	Help	Help	Help
skill india certificate/other certificates	Help	Help	Help	Help	Help	Help	Help
sku missing	Help	Help	Help	Help	Help	Help	Help
sme revisit - payout issue	Help	Help	Help	Help	Help	Help	Help
start job otp	No	No	No	No	Help	No	No
stuck on previous job	Help	Help	Help	Help	Help	Help	Help
switched off	Help	Help	Help	Help	Help	Help	Help
tds certificate	Help	Help	Help	Help	Help	Help	Help
tools left at customer's place	Help	Help	Help	Help	Help	Help	Help
training related details	Help	Help	Help	Help	Help	Help	Help
uc number blacklisted	Help	Help	Help	Help	Help	Help	Help
unable to create invoice	Help	Help	Help	Help	Help	Help	Help
unable to end job in cash	Help	Help	Help	Help	Help	Help	Help
unable to mark calendar	Help	Help	Help	Help	Help	Help	Help
unable to pause job	Help	Help	Help	Help	Help	Help	Help
unable to place order	Help	Help	Help	Help	Help	Help	Help
unable to raise estimate	Help	Help	Help	Help	Help	Help	Help
unable to start/ end job(tech issue)	No	No	No	No	Help	No	No
unable to upload pow	Help	Help	Help	Help	Help	Help	Help
unarchive request- other blocks	Help	Help	Help	Help	Help	Help	Help
unarchive request- paf block	Help	Help	Help	Help	Help	Help	Help
undelivered showing as delivered	Help	Help	Help	Help	Help	Help	Help
unhappy with quotation prices	No	Help	No	No	No	No	No
update pan/gst/bank details	Help	Help	Help	Help	Help	Help	Help
verbal altercation	Help	Help	Help	Help	Help	Help	Help
weather issue	Help	Help	Help	Help	Help	Help	Help