Regional Call back SOP
If the partner says he or she wants a callback in a regional language (Telugu, Tamil, Malayalam, or Kannada), it is mandatory to fill out the regional form.
After filling the form we have to keep the ticket pending and park the case for 48 hours.
Form link:
Response sheet : https://docs.google.com/spreadsheets/d/18LZVDUVBFO_9V5cJxbh720u-Rpb_cGx9_Yyhh6tsJU0/edit?resourcekey=&gid=691103074#gid=691103074